Jakarta, ThedailyID – PT Telekomunikasi Selular (Telkomsel) reaffirmed its commitment to maintaining service reliability during Ramadan and Eid (RAFI) 2026, aiming to support customers throughout the festive season.
To ensure seamless connectivity, the company activated 43 Telkomsel Siaga posts nationwide from February 19 to March 31, 2026. Customers can access SIM and eSIM services, product top-ups, MyTelkomsel assistance, and Telkomsel POIN redemptions.
Meanwhile, Telkomsel strengthened its digital and on-ground support through MyTelkomsel, its website, social media, Call Center 188, GraPARI outlets, and thousands of partner outlets. Additional features include a TikTok-based RAFI digital post, an AI Travel Assistant in MyTelkomsel for mudik guidance, and bundled Norton Mobile Security packages.
In addition to service readiness, Telkomsel introduced special Ramadan packages for SIMPATI, Halo, and by.U customers. Home connectivity promotions are also available through IndiHome, Orbit, and EZnet, along with a loyalty-based Mudik Hepi program that allows customers to donate Telkomsel POIN.
On the network side, Telkomsel projected national data traffic to reach 70.85 petabytes during peak RAFI, up 11.1 percent from normal days. The company optimized 494 priority points of interest, deployed 45 Compact Mobile BTS (COMBAT) units in high-density areas, and conducted drive tests across more than 18,000 kilometers to maintain service quality.
The operator also implemented AI-based autonomous network monitoring and set up 15 network command posts to ensure real-time detection and response.
Separately, a December 2025 report by Opensignal ranked Telkomsel first in 11 out of 16 mobile network metrics in Indonesia, including several 5G performance categories.
Through these measures, Telkomsel aims to provide stable connectivity for worship, travel, communication, and digital activities throughout Ramadan and Eid.
