Jakarta, ThedailyID — Bank Mandiri has introduced a new feature called Livin’ Call, offering customers free access to its call center through the Livin’ by Mandiri application.
The feature allows users to connect directly with customer service without incurring phone credit charges. It is available 24 hours a day, seven days a week.
Customers can also access the service from overseas without international call charges. The feature enables users to stay connected with the bank while abroad at no additional cost.
In addition, the platform integrates artificial intelligence capabilities and includes a straight-through verification system to enhance security and service efficiency.
Director of Operations Timothy Utama said the feature is part of the company’s effort to strengthen customer service through an integrated digital platform.
“Through Livin’ Call, we want to ensure customers can access services more easily and efficiently within a single platform,” he said on April 1, 2026.
Users can access the feature directly from the app’s main interface, either before logging in or through the “All Menu” section.
Once connected, customers can select their preferred language and type of service before being directed to a call center agent.
The feature aims to deliver a more flexible banking experience by providing access to multiple service channels in one platform.
The rollout also supports Livin’ by Mandiri’s role as the main customer interaction channel within the bank’s digital ecosystem.
As of February 2026, the app recorded more than 738.7 million transactions since the beginning of the year, reflecting a 28 percent year-on-year increase.
Timothy added that the integrated digital ecosystem allows the bank to deliver faster and more consistent services.
“With continuous improvements in our digital ecosystem, we aim to ensure customer experience remains efficient and relevant to evolving transaction needs,” he said.
