Jakarta, ThedailyID — PT Herbalife Indonesia has reported individuals suspected of impersonating authorized Herbalife sellers or distributors to the police. The company says the move reflects its commitment to consumer protection and efforts to combat digital fraud.
Herbalife Indonesia has submitted an official report with assistance from its legal advisers. The investigation is currently underway, and the company has pledged to cooperate with authorities by providing evidence and necessary support.
The action comes amid growing concerns over online scams in Indonesia. According to the Financial Services Authority (OJK), through the Indonesia Anti-Scam Centre (IASC), authorities received 702,342 fraud reports between November 22, 2024, and September 30, 2026.
During that period, investigators verified 1.37 million bank accounts and blocked 702,833 accounts. The total amount of victims’ funds recovered or blocked reached Rp811.1 billion.
“We regret that certain parties are using Herbalife Indonesia’s name to carry out activities that could harm consumers. Customer trust is extremely important to us,” said Oktrianto Wahyu Jatmiko, Director and General Manager of Herbalife Indonesia.
Products Available Through Verified Independent Members
Herbalife offers nutrition products, including Formula 1 Shake Mix, protein products, tea, sports nutrition, health supplements, and skincare and personal care products.
The company emphasizes that all its products are distributed exclusively through registered Herbalife Independent Members. These members receive training and are equipped to provide personalized nutrition guidance.
Purchasing products outside authorized channels carries risks, including uncertainty over product authenticity and quality.
Consumer Safety Guidelines
Herbalife encourages consumers to take several precautions before purchasing products online:
- Verify seller identities: Ensure the seller is a registered and verifiable Herbalife Independent Member.
- Watch out for unusual offers: Be cautious of unrealistic prices, discounts, or promotions that pressure customers into immediate payment.
- Check details before paying: Confirm the seller’s identity, product information, and transaction details.
- Avoid suspicious accounts and websites: Fraudsters may misuse Herbalife’s name, logo, product images, and promotional materials.
- Contact official channels: Reach out to Herbalife Indonesia if an offer appears suspicious or requires verification.
Consumers can access product information and official contact details through Herbalife’s website. They can also contact Herbalife Member Services Indonesia at +6221 8068 2700 during operating hours or email memberservices_indonesia@herbalife.com.
Commitment to Legal Action and Transparency
Herbalife Indonesia said it does not tolerate the misuse of its name, identity, or reputation for activities that could harm consumers.
“The official report submitted to the police demonstrates Herbalife’s commitment and seriousness in addressing this suspected fraud. We respect the ongoing legal process and will continue providing the necessary support and information to the authorities,” said Aditya S. Sarwono, Senior Manager – Legal at Herbalife Indonesia.
The company also pledged to provide transparent updates about the case whenever information becomes available for public disclosure.
“We want to ensure consumers receive quality products and feel safe and confident when making transactions,” Oktrianto added.
Herbalife said it respects the police investigation and will communicate further developments when appropriate. The company also urged the public to verify seller identities before making purchases.
